Return policy

Return Policy

At Shunfeng international trading inc, we want you to be completely satisfied with your purchase. If for any reason you are not entirely happy with your new coat, we’re here to help. Please read our return policy guidelines below to ensure a smooth and hassle-free return process:

Eligibility for Returns:

Unused and Unworn Items: Coats must be unworn, unused, and in the same condition as received, with all original tags and packaging intact.

Within the Return Period: Items must be returned within [number of days, e.g., 30 days] from the date of purchase.

How to Initiate a Return:

Contact Customer Support: Please email our customer support team at [email protected] to initiate the return process. Provide your order number, the item(s) you wish to return, and the reason for the return.

Packaging: Securely pack your item(s) in the original packaging, if possible, to prevent damage during transit.

Return Address: 46-25 189th Street,Newyork

NY 11358

Return Shipping Costs:

If the return is due to a defect or an error on our part, we will cover the return shipping costs.

For all other returns, including size exchanges or change of mind, the customer is responsible for the return shipping costs.

Refund Process:

Once we receive your returned item(s), they will be inspected to ensure they meet our return policy criteria.

Refunds will be issued to the original payment method within [number of days, e.g., 7-10 days] after the returned item(s) have been received and inspected.

Exchanges:

If you wish to exchange your coat for a different size or color, please indicate this in your return request. Exchanges are subject to product availability.

If you have any questions about our return policy or need assistance with a return, please do not hesitate to contact our customer support team at [email protected]. We are here to assist you and ensure your satisfaction.

Thank you for shopping at Shunfeng international trading inc. We appreciate your business!

Warm regards,

Shunfeng international trading inc Team